Privacy Policy

Privacy Policy & Notice of Privacy Practices

Effective Date: June 14, 2025 

Website: https://www.omdiagnosticlab.com

At OM Diagnostic Laboratories, Inc. ("OMDL", "we", "our", or "us"), we are committed to protecting your privacy. This policy explains how we collect, use, and share your information when you use our services or visit our website. It also outlines your rights and our responsibilities under both state and federal law, including the Health Insurance Portability and Accountability Act (HIPAA) and Massachusetts privacy regulations.

1. Who This Policy Applies To

This policy applies to all employees, staff, contractors, and business associates of OM Diagnostic Laboratories who may access or handle your personal or health-related information. It also covers any use of our website and services by patients or visitors.

2. Our Commitment to Your Privacy

We understand the importance of your personal and health information. We are committed to:

• Keeping your information secure 
• Limiting the use of your information to what is necessary 
• Giving you clear options to manage how your information is used 

3. How We May Use or Share Your Information

We may use or share your personal and health information without asking for additional permission in the following ways:

Treatment We may share test results and other medical information with your referring physician or other healthcare professionals involved in your care.

Billing and Payment We may use your information to bill you or your insurance provider for lab services, or to process payments through a secure platform.

Laboratory Operations We may use your information for quality assurance, employee training, audits, customer service, and operational improvements.

Legal and Public Health Requirements We may be required by law to share information with public health authorities, law enforcement, courts, or government agencies. This may include reporting test results, responding to subpoenas, or complying with investigations.

Emergencies and Safety We may disclose information to prevent or lessen a serious and immediate threat to your health or safety, or that of others.

Research and De-Identified Data We may use your information in a de-identified format for research or analytical purposes that do not identify you personally.

4. Special Cases When Information May Be Shared

In certain situations, we may share your information to:

• Support organ or tissue donation 
• Comply with workers' compensation laws 
• Assist medical examiners or funeral directors 
• Fulfill obligations to the military or national security agencies 
• Report abuse, neglect, or domestic violence as required by Massachusetts law 

5. Your Rights Under HIPAA and Massachusetts Law

You have the following rights regarding your personal and health information:

Right to Access You may request copies of your health or billing records that we maintain.

Right to Request Corrections You may ask us to correct any errors or update missing information in your records.

Right to Limit Disclosures You may request that we not share certain information or restrict how it's used. We will consider your request but may not always be able to comply.

Right to Confidential Communications You may request that we contact you using a specific method or at a particular address.

Right to an Accounting of Disclosures You may request a list of instances in which your information has been shared, except for uses related to treatment, payment, or operations.

Right to Receive a Copy of This Policy You may ask for a printed copy of this privacy policy at any time.

6. Our Legal Responsibilities

We are required by law to:

• Keep your information private and secure 
• Provide this privacy policy 
• Notify you in case of a breach involving your protected information 
• Comply with the terms stated in this notice 

7. Changes to This Policy

We may update this privacy policy from time to time. When we make changes, the revised version will be posted on our website. The updated policy will apply to all information we have, both past and future.

8. Contacting Us or Filing a Complaint

If you have any questions about this privacy policy or believe your privacy rights have been violated, you may contact us:

OM Diagnostic Laboratories, Inc.

128 Carnegie Row, Suite 108, Norwood, MA 02062 

Email: clientservice@omdiagnosticlab.com 

Phone: (781) 352-2906

Website: https://www.omdiagnosticlab.com

You may also contact the U.S. Department of Health and Human Services (HHS) to file a complaint. We will not retaliate against you for exercising your rights.